We care about your privacy

1. Information We Collect

When you use our platform, we collect the following types of information:

1.1. Personal Information

• Name, email address, payment details, and billing information.
• Information you provide directly, such as during registration or subscription purchases.

1.2. Account Usage Information

• Subscription history, credits used, audiobook downloads.
• Streaming activity, downloads, and interactions with our platform.

1.3. Technical Information

• IP address, browser type, operating system, interactions with our services.
• Geolocation data if you grant permission to access your location.

1.4. Cookies and Similar Technologies

• We use cookies and similar technologies to enhance your experience, analyze site performance, and personalize advertisements. For more details, please review our Cookie Policy.

2. Legal Bases for Processing

We process your personal data only when we have a clear legal basis, including:

• Consent: When you explicitly consent (e.g., to receive marketing emails).
• Contract Execution: To deliver the services you have requested, such as managing subscriptions.
• Legal Obligations: To comply with legal requirements (e.g., tax obligations).
• Legitimate Interest: When processing is necessary to improve our services or detect fraud.

3. How We Use Your Information

We use your data for the following purposes:

3.1. Providing Our Services

• Managing your subscriptions, processing payments, and granting access to our audiobook catalog.

3.2. Improving Our Services

• Analyzing your interactions with the platform to develop new features and optimize user experience.

3.3. Advertising and Promotions

• Personalizing advertisements and promotions based on your preferences and usage habits. You can adjust your preferences in the Account Settings section.

3.4. Security

• Protecting your information from unauthorized access, detecting and preventing fraud, and ensuring compliance with applicable laws.

4. Sharing Your Information

We only share your data in the following circumstances:

4.1. Third-Party Service Providers

We work with service providers such as payment processors, hosting services, and analytics companies. These providers are contractually required to protect your data.

4.2. Advertising

We share pseudonymized data (e.g., advertising identifiers) with partners to personalize ads. You can opt out via the Ad Preferences page.

4.3. International Transfers

If your data is transferred outside the UK or EEA, we ensure an adequate level of protection through Standard Contractual Clauses or Adequacy Decisions.

4.4. Legal Compliance

We may disclose your information if required by law, during legal investigations, or to protect our legal rights.

5. Data Security

We implement measures to safeguard your data:

Encryption: Sensitive data, such as payment information, is encrypted during transmission.

Secure Storage: We use secure servers and continuously monitor for potential threats.

Regular Audits: We conduct regular reviews to assess the effectiveness of our security measures.

6. Your Rights

As a user, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Rectify inaccurate or incomplete data.
• Deletion: Request the deletion of your data, subject to legal obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Refuse certain types of data processing, such as targeted advertising.

To exercise your rights, please contact us at [email protected].

7. Data Retention

We retain your information as long as necessary to provide our services and comply with legal obligations. Unnecessary data is deleted or anonymized in accordance with our internal policies.

8. Cookies and Targeted Advertising

We use cookies to:

• Enhance your browsing experience.
• Personalize content and advertisements.
• Analyze platform performance.
• Cookies may be used to ensure proper tracking and attribution of commissions within the “Culture Cash” affiliate program.

You can adjust your preferences or reject non-essential cookies in the Cookie Policy.

9. Children’s Data Protection

Our services are not intended for children under 13 years old. If we discover that a child has provided personal data, we will promptly delete it from our systems.

10. Changes to This Policy

We reserve the right to update this policy at any time. Significant changes will be communicated via email or notifications on our site. Please check this page regularly to stay informed.

11. Contact Us

For any questions or requests regarding privacy, you can contact us at: